Aquí tienes una política de envíos y devoluciones redactada con un estilo profesional, elegante y limpio, totalmente alineada con la estética de Lobby Aromas y lista para copiar, pegar y adaptar en las páginas de políticas legales de tu Shopify:

Shipping & Returns Policy — Lobby Aromas

1. Shipping Policy

At Lobby Aromas, we want your space to feel like a five-star sanctuary as quickly as possible.

• Processing Time: All orders are carefully processed and packed within 1 to 2 business days (excluding weekends and holidays).

• Shipping Rates & Delivery Times: We currently ship across the United States. Standard shipping typically takes 3 to 5 business days from the dispatch date. Shipping costs are calculated at checkout based on your location and order size.

• Order Tracking: Once your 250 ml luxury home sprays are dispatched, you will receive a confirmation email containing your tracking link so you can follow your package all the way to your door.

• Incorrect Addresses: Please ensure your shipping address is correct at checkout. Lobby Aromas is not responsible for packages delivered to incorrect addresses provided by the customer.

2. Return & Refund Policy

Because our products are personal-use home fragrances, we maintain a curated policy to ensure quality and safety for all our clients.

• Eligibility Window: We accept return requests within 14 days of your delivery date.

• Condition of Items: To be eligible for a return, items must be unused, unopened, and in their original packaging (including any seals or protective wrapping intact).

• Damaged or Defective Items: If your order arrives damaged, leaking, or defective due to transit issues, please contact us immediately at support@lobbyaromas.com within 48 hours of delivery, including clear photos of the damage. We will happily arrange a replacement or store credit.

• Non-Returnable Items: Used or opened home sprays cannot be returned or exchanged due to hygiene and safety reasons. Sale items and gift cards are also final sale.

• Return Shipping Costs: Customers are responsible for paying shipping costs for returning non-defective items. Original shipping fees are non-refundable.

3. How to Start a Return

To initiate a return or report a shipping issue, please reach out to our concierge team at: 📧 support@lobbyaromas.com with your order number and photos of the item condition.